VAU S.r.l. electric moped rental terms

Draft last updated: 19 July 2026

These rental terms (the Terms) govern only the reservation and rental of an electric two-wheeled vehicle offered by VAU S.r.l. through the VAU application. They do not govern the general platform account or unrelated platform services.

1. Rental provider and contact

The rental provider and contracting party is:

VAU S.r.l.
Via Linfano 52, 38062 Arco (TN), Italy
Trade Register / REA: TN-246813
VAT number: IT02746520226
Email: info@myvau.com
Telephone and WhatsApp support: +39 349 2910298

In these Terms, VAU, we, us and our mean VAU S.r.l.; you means the customer and authorised rider; Vehicle means the electric vehicle identified in the relevant Rental Offer; and App means the application through which the rental is arranged.

2. Contract documents

2.1 By accepting these Terms, you enter into a framework agreement with VAU for access to VAU's rental service. Neither party is obliged to enter into any particular rental.

2.2 Each reservation, time package and ride is governed by:

• these Terms in the version accepted by you;

• the specific offer shown in the App before you confirm the purchase or start the ride (Rental Offer);

• the version of the schedule of additional charges and contractual penalties identified for the transaction and made available before the ride (Fees Schedule); and

• the service-area, parking and safety instructions shown in the App for the selected Vehicle.

2.3 If the Rental Offer conflicts with these Terms on a transaction-specific matter such as price, included time or validity, the Rental Offer prevails for that transaction. Mandatory consumer rights always prevail.

2.4 The App allows you to save or access the accepted Terms, the applicable Fees Schedule and the Rental Offer. VAU records the applicable versions and the relevant transaction details.

3. Eligibility and verification

3.1 To rent and ride a Vehicle, you must:

• be at least 18 years old;

• hold and carry a current driving licence or permit that legally authorises you to ride the selected Vehicle in the place of rental;

• satisfy any additional eligibility requirement shown before the ride;

• have successfully completed the identity and driving-licence verification required in the App; and

• remain medically and legally fit to ride.

3.2 It is your responsibility to ensure that your licence is valid, has not expired, been suspended or revoked, and is recognised in Italy for the selected Vehicle. VAU may refuse or suspend access to its rental service if verification fails, eligibility expires, payment remains due, or there are reasonable safety, fraud or misuse concerns.

3.3 Verification may require images of your driving licence and a selfie and is performed using Veriff. Details are provided in the VAU S.r.l. Rental Privacy Notice and in the Veriff notice presented during verification.

3.4 Rental access is personal. You must not let another person use your verified access, start a rental through it, or ride the Vehicle under your rental. You remain responsible for keeping your access credentials and device secure and for promptly reporting suspected unauthorised use.

3.5 A passenger may be carried only if the Vehicle is approved and equipped for that passenger, the applicable law permits it, the limits shown on the Vehicle and in the App are respected, and an approved helmet is used by every person as required by law.

4. Rental Offers, prices and time packages

4.1 Before purchase or ride start, the App shows the material commercial conditions applicable to that transaction, including the total price or calculation method, VAT, included ride time, validity period, any rate applicable after included time is exhausted, any minimum charge, and other material restrictions.

4.2 Prices are not fixed by these Terms. The price accepted by you in the Rental Offer applies to that purchase or ride and cannot be changed retrospectively.

4.3 A time package is personal and non-transferable. It may be used for multiple eligible rides while remaining time and validity are available, subject to the conditions shown in the Rental Offer. Validity begins at the time stated in that offer. Unused time expires at the end of the stated validity and is not refundable except where required by law, where the Rental Offer provides otherwise, or where VAU is responsible for a material failure to provide the purchased service.

4.4 If a ride continues after the package time has been exhausted, the ride is charged using the continuation rate and any minimum charge displayed and accepted in the Rental Offer.

4.5 A reservation does not guarantee that a Vehicle will remain available or suitable where it is affected by a safety issue, damage, low battery, a previous user's failure to return it, connectivity failure or another circumstance outside VAU's reasonable control. Any reservation duration and charge are shown before confirmation.

5. Starting, using and ending a ride

5.1 An individual rental starts when the App confirms the start command and the Vehicle is unlocked for your use. Before riding, you must reasonably inspect the Vehicle, helmets and accessories for visible damage, serious dirt, missing equipment or an unsafe condition and report any issue through the App or to support. Failure to report visible damage may be considered together with other evidence, but does not by itself prove that you caused it.

5.2 Do not ride a Vehicle that appears unsafe or defective. If a fault or warning arises during the ride, stop as soon as it is safe, secure the Vehicle and contact support.

5.3 During the rental you have custody of the Vehicle and must take reasonable measures to protect it against damage, theft, loss and unauthorised use. A temporary stop, pause or lock does not end the rental and may continue to consume time or incur charges as stated in the Rental Offer.

5.4 You may end the rental only by:

• returning the Vehicle to an authorised parking location shown in the App;

• parking lawfully, safely and without obstructing traffic, pedestrians, access points or private property;

• returning the Vehicle, helmets and accessories in the required condition and location;

• submitting the required clear end-of-ride photographs; and

• completing the end process until the App issues an End Confirmation.

5.5 The rental and time-based charging end when the End Confirmation is issued. If a technical failure prevents completion, contact support immediately, remain with or secure the Vehicle as instructed, and provide the requested evidence. VAU will determine the correct end time from the available records and will not charge additional time caused by a failure not attributable to you.

5.6 Your custody of the Vehicle ends with the End Confirmation. This does not prevent VAU from later claiming amounts for conduct, damage, loss, fines or other events attributable to the period of your rental.

5.7 VAU may remotely slow, immobilise, recover or end use of the Vehicle where reasonably necessary for safety, suspected theft or unauthorised use, a serious breach of these Terms, an official request, or protection of persons or property. VAU will not remotely immobilise a Vehicle in a manner that knowingly creates an immediate road-safety danger.

6. Rules of use

You must:

• comply with the Italian Highway Code, road signs, parking rules, instructions in the App and lawful directions of authorities;

• use every required helmet and safety device correctly;

• observe a strict 0.0‰ alcohol rule and not ride while affected by alcohol, drugs, medication, fatigue or illness;

• remain within permitted service areas and outside No-Go Zones shown in the App;

• use paved public roads on which the Vehicle may lawfully travel and never race, perform stunts, ride off-road or use the Vehicle for driver training or testing;

• comply with the permitted passenger number, payload and equipment limits shown for the Vehicle;

• keep the Vehicle away from inaccessible, locked or private areas unless expressly authorised;

• promptly report accidents, damage, theft, seizure, breakdown, missing helmets or other material events;

• follow reasonable support instructions intended to protect safety or the Vehicle; and

• return the Vehicle in substantially the same condition as received, allowing for normal wear and ordinary battery use.

You must not:

• allow an unverified or unauthorised person to ride or control the Vehicle;

• sub-rent, lend, sell, abandon, conceal or remove the Vehicle or any part of it;

• tamper with, repair, modify, open or disable the Vehicle, tracker, battery, lock, helmet, registration plate or other equipment;

• transport dangerous goods, use the Vehicle for unlawful activity, commercial passenger transport, courier work, towing or pushing another vehicle; or

• use false identity, licence, payment, parking-photo or incident information.

7. Accidents, theft and emergencies

7.1 In an emergency, first protect people and call the competent emergency service. Where there is injury, material damage, a third party, theft, vandalism, seizure, or another event requiring an official report, notify the police or other competent authority as required by law.

7.2 Notify VAU support immediately or as soon as reasonably possible. Provide the location, circumstances, identities and contacts of involved persons and witnesses where available, photographs, the police or authority reference, and any accident form reasonably requested by VAU. Unless impossible for a justified reason, the completed incident documentation must be provided within three days.

7.3 Do not abandon the Vehicle. Secure it and follow VAU's recovery instructions unless doing so would put a person at risk or conflict with an authority's instruction.

7.4 You must cooperate reasonably with VAU, the RCA insurer, authorities and affected third parties in investigating the event and pursuing or defending a claim. You must not admit liability or settle a claim on behalf of VAU or its insurer.

8. Compulsory third-party motor insurance (RCA)

8.1 VAU maintains the compulsory third-party motor insurance (RCA) required by Italian law for the Vehicle.

8.2 RCA covers liability to third parties only within the applicable law and policy terms. It does not insure the Vehicle against damage, theft or loss, does not cover your personal belongings, and does not replace your contractual responsibility to VAU under these Terms.

8.3 Statutory and policy exclusions, limits and rights of recourse may apply, including where the Vehicle is used by an unauthorised or unlicensed rider, under the influence, unlawfully, or in serious breach of safety obligations. The RCA certificate and legally required insurance information are available with the Vehicle, in the App or from support, as applicable.

9. Your responsibility for the Vehicle and other loss

9.1 You are responsible for loss caused intentionally or negligently by you, by a person whom you allow to use the Vehicle, or by your breach of these Terms or applicable law. This includes direct, documented and reasonably attributable costs arising from:

• damage to the Vehicle, battery, helmets, lock, tracker and accessories;

• theft, disappearance, abandonment, seizure or failure to return the Vehicle;

• recovery, towing, transport, inspection, expert assessment, repair, parts and labour;

• exceptional cleaning beyond normal use;

• damage to third-party property or persons to the extent not covered by RCA or recovered from another responsible person; and

• reasonable, documented loss of use for the period objectively required to repair or replace the Vehicle.

9.2 For repairable damage, the amount may include the reasonable cost of diagnosis, parts, labour, transport and related third-party services, less any amount recovered by VAU from a responsible third party for the same loss.

9.3 Total loss includes theft or non-return of the Vehicle, destruction, or damage for which reasonable repair is technically impossible or economically disproportionate. In that case you may be required to pay the documented reasonable value of replacing the Vehicle and its installed equipment with an equivalent vehicle immediately before the loss, together with reasonable recovery and assessment costs, less residual value and any amount recovered by VAU for the same loss.

9.4 Normal wear, a pre-existing defect, a technical failure not caused by you, or damage occurring after the End Confirmation is not your responsibility. VAU may use start and end photographs, timestamps, Vehicle telemetry, rental and access logs, authority records, repair estimates, invoices and other relevant evidence. You may provide contrary evidence and dispute attribution or amount.

9.5 Contractual penalties or standard charges may apply to serious or repeated breaches identified in the Fees Schedule, including an unauthorised rider, use under the influence, entry into a No-Go Zone, abandonment or improper parking, missing equipment, failure to provide a valid required photo, or tampering. A standard charge does not prevent VAU from claiming proven loss exceeding it where the Fees Schedule clearly says so and applicable law permits, but VAU will not recover twice for the same loss.

10. Official fines, tolls and administrative costs

10.1 You are responsible for traffic, parking, access-zone, toll and other official fines, charges or penalties attributable to your rental or use of the Vehicle, even if VAU receives the notice after the rental has ended.

10.2 If VAU pays or must administer an amount attributable to you, you must reimburse the official amount together with any reasonable, disclosed administrative charge and necessary third-party cost stated in the Fees Schedule. VAU will provide the available reference or supporting information. If an authority cancels or reimburses the underlying amount, VAU will pass on the corresponding recovered amount after deducting only any non-recoverable, lawful and documented cost.

10.3 You must provide information and cooperation reasonably required to identify the rider, transfer liability, respond to an authority or the RCA insurer, or contest an incorrect notice.

11. Payment and charges after a ride

11.1 You must pay the price accepted in the Rental Offer and all other amounts lawfully due under these Terms. Prices shown to consumers include applicable VAT unless clearly stated otherwise where legally permitted.

11.2 Payments are processed using the methods available in the App. Full payment-card details are handled by Stripe and are not stored by VAU.

11.3 Some amounts can be established only after the ride, including excess ride time after a package, an uncompleted rental, an official fine or toll received later, recovery or cleaning, missing equipment, damage, theft, total loss, or a corrected transaction. To the extent covered by the payment mandate or card-on-file authorisation you accept when adding or selecting the payment method, you authorise VAU to submit those amounts to Stripe for an off-session charge after the rental has ended.

11.4 Every later charge must be attributable to you under these Terms. VAU will provide a receipt or notice describing the reason and amount and, for damage or total loss, the available supporting evidence and a reasonable opportunity to contest the claim. Additional authentication may be required by the payment provider. This authorisation does not limit your right to challenge an incorrect charge, seek a refund or use statutory payment-dispute rights.

11.5 If a payment fails or is reversed, the underlying amount remains due. VAU may suspend further rental access, retry an authorised payment, request another payment method and, after notice, use lawful debt-recovery measures. You are responsible only for reasonable and legally recoverable collection costs.

12. Suspension and termination

12.1 You may stop using VAU's rental service at any time, subject to paying amounts already due and returning any Vehicle in your custody.

12.2 VAU may refuse a reservation, end a ride where safe, or temporarily or permanently suspend your access to VAU rentals where reasonably necessary because of invalid eligibility, unpaid amounts, a safety or fraud risk, unauthorised use, repeated improper parking, damage, theft, false information or another material breach. Where appropriate, VAU will explain the decision and allow you to contact support for review.

12.3 Suspension of VAU rental access does not by itself terminate or delete your general platform account. Terms governing that account are provided separately by the platform operator.

13. VAU's responsibility and service interruptions

13.1 VAU is responsible for providing the rental service with the care required by law and for losses for which liability cannot lawfully be excluded or limited.

13.2 VAU is not responsible for loss caused solely by your unlawful or negligent conduct, a third party outside VAU's control, or an event that could not reasonably have been prevented despite appropriate care. Nothing in these Terms excludes liability for death or personal injury caused by VAU, fraud, wilful misconduct, gross negligence, breach of mandatory consumer rights, or any other liability that cannot lawfully be excluded.

13.3 Vehicle availability, mobile networks, GPS and remote commands may occasionally be interrupted. If a failure attributable to VAU prevents safe use or correct completion of a rental, VAU will correct the affected charge and provide any remedy required by law.

13.4 VAU is not responsible for personal belongings left on or in a Vehicle, except where loss is caused by VAU in circumstances for which liability cannot lawfully be excluded.

14. Consumer withdrawal rights

14.1 Any mandatory right of withdrawal or other consumer right under Italian or EU law remains unaffected. You may exercise an applicable withdrawal right by sending an unambiguous statement to info@myvau.com or VAU's registered address.

14.2 Where you ask VAU to begin a service during a statutory withdrawal period, you may be required to pay the amount proportionate to the service supplied before withdrawal. A right may be lost after full performance only where the legal conditions are satisfied and the required express request and acknowledgement have been obtained. The App will request any legally necessary confirmation before immediate performance.

15. Privacy

VAU processes personal data required for rental eligibility, performance, payment, safety, incidents, fines and claims as described in the VAU S.r.l. Rental Privacy Notice available at https://myvau.com/privacy and in the App.

16. Changes, governing law and disputes

16.1 VAU may update these Terms for future purchases and rentals. A change does not retrospectively alter a completed purchase or an active rental. Material changes will be notified through the App or another appropriate channel and, where required, submitted for renewed acceptance.

16.2 These Terms and each rental are governed by Italian law, without depriving a consumer of mandatory protection applicable to them. For a consumer, the mandatory court of their residence or domicile applies where provided by law. Before court proceedings, you may contact VAU at info@myvau.com so that the complaint can be reviewed.

16.3 If a provision is invalid or unenforceable, the remaining provisions continue to apply. Failure to enforce a provision on one occasion is not a waiver.

16.4 The Italian version governs rentals supplied in Italy. Any English version is provided for convenience.